Charity Bobbitt, Executive Director

Charity began her career in the senior living world in 2000.  She was first hired as a caregiver for a care community in Eugene and Cottage Grove.  In 2006 she opened her first community as a Resident Care Director and six months later was promoted to Executive Director for Middlefield Oaks in Cottage Grove where she stayed until 2013.  She was recruited by Emeritus/Brookdale to run a community that needed strong leadership and during her time there she made significant improvements to the quality of care and services that were provided to their residents.  That community now enjoys a reputation for being a leading care community in the area.  

Charity holds multiple advanced certificates and maintains membership in a number of senior focused organizations including the National Center for Assisted Living and Oregon Regulations in Understanding Nursing Management in Community-based Care.  Charity is excited to be part of the dynamic team at Waterford Grand and looks forward to helping them continue to grow and serve the senior population and their families.    

Born and raised in Cottage Grove, Oregon Charity grew up with a large family support system that goes back many generations in the area.  She is a big Oregon Ducks fan and has two daughters who are active basketball, volleyball and water polo players.  In her free time she enjoys spending time in her garden or with her family.

Holly Hildenbrand, Assistant Executive Director

Experienced and dedicated, Holly has worked with Waterford Grand’s parent company for 14 years. She is a Licensed Administrator and Accredited Residential Manager in the state of Oregon.

Prior to her current position, she’s succeeded as a property manager, portfolio manager and executive director and has experience working in both multifamily and senior care settings. Holly adores working with elderly residents and looks forward to helping enrich their lives on a daily basis. 

A true animal lover, Holly enjoys spending free time with her husband of 23 years along with their five dogs and exotic birds.

Shawna Cuevas, Community Relations Director

Shawna has an extensive background in the Senior Living industry. She started her senior living career working on a campus that offered Independent Living, Assisted Living and Memory Care.  Her compassion and empathy for the senior population grew quickly during this time as she herself was faced with the difficult challenges as her own parents were dealing with age related illness and Alzheimer’s disease.

That is why she stays dedicated and gains fulfillment in assisting seniors and their loved ones in finding lasting solutions for the challenges they face.  Her passion was rewarded with several awards throughout her career such as Community Relations Director of the Year, 2012, 2013 and 2015.  She was also awarded the National Chairman’s Club, Diamond, Sapphire and Ruby Club for Excellence in Performance.

Shawna enjoys spending time with her family & friends, golfing, hiking and Salsa dancing with her husband.  She has two grown sons and a daughter in law.


Dorian Arcuri, Community Outreach Director

After an extensive sales and marketing career, in 2005 Dorian found her true passion in the senior industry. She has been instrumental in the development of BPM's “Personal Preference Coordinator” position and has extensive training in senior living administration, health services and activities.

Dorian serves on the Board of the Alzheimer’s Association, is an active member of Oregon Club and is active in the S.P.I.N. network of professionals working in senior care. She has been married for over 30 years and has two grown sons. During her time off she enjoys watching sports, reading and the company of her 3 cats. 

Melissa Kozey, Memory Care Director

Melissa Kozey is a Puget Sound native, who has lived in Oregon since 1998. She started her career in the health industry in 1998 in memory care as a care giver, then was promoted to house manager for several years.  She has been in memory care, long term care and assisted living since then working as a Caregiver, Certified Nursing Assistant, Certified Medication Assistant, Resident Care Coordinator, and Wellness Coordinator.  She left the facility that she was at for the past 10 years working in management to pursue her goal as Director while pursuing a degree in Business Administration.  She holds multiple certifications including ALF\RCF Administrator certification, Nursing in Community Based Care, CNA,CMA, and multipleDementia\Alzheimer courses and certifications.  She is happy to be a part of the team at Waterford Grand and looks forward to contributing to the lives of our residents.

In her free time Melissa enjoys traveling and anything outdoors including hiking, camping and rock hunting.   She also enjoys attending concerts & festivals and spending time with her children and family.  

Don Bitle, Recreation and Wellness Director

Don has been active in exercise and fitness his entire adult life and in 2011 received an associate’s degree from the Exercise and Movement Program at Lane Community College.  He is certified as a personal trainer and in first aid and has additional certifications in the SilverSneakers, Better Bones and Balance and Golden Hearts programs.

Don has enjoyed a rich life that has included working at Crater Lake National Park as a youth and living in Japan and Israel.  He and his wife of over 40 years have three children, and are proud grandparents.  Don says he likes to “travel, talk about the weather and live life to its fullest.”

Amber Brannan, Health Services Administrator

Amber is a Eugene native and started in the nursing field in 2006, attending Oregon State University followed by Linfield Good Samaritan School of Nursing. She obtained her Bachelor of Science in Nursing degree and plans to obtain her license in the future. She has worked as a CNA, Medication Aide and Wellness Coordinator before joining our team at the Waterford Grand. Amber has always had a passion for health and wellness, and feels that she cannot have found a more perfect community to be a part of.

In her free time, you may find Amber landscaping her yard, playing with her two cats, working on cars, drawing & painting video game art, and spending time with her husband.


Tracey Poupa, Activity Director

In 1982, Tracey began volunteering as the Volunteer Coordinator at a very large, 275-bed nursing home in Great Falls, Montana.  Almost immediately, she was hired to work as the Activity Director on their Alzheimer’s Unit.  Years later she transitioned as the house Activity Director supporting programming for the seniors in rehabilitation, long-term care as well as the memory care unit.  Five years later, Tracey moved to Oregon and has worked in Eugene as an Activity Director with seniors ever since.  Over the years, she has worked in various levels of senior care – from rehabilitation health care centers with memory care units, assisted living to retirement communities.  In 1990, she became a nationally certified Activity Director.  In 1994, she authored a book about innovative activity programs that was sold internationally.  Tracey has presented workshops throughout California, Montana, Washington and Oregon… including trainings for Senior & Disabled Services through Lane Community College.  Tracey loves activities, to plan special events and to spend time with the seniors.  She enjoys thinking outside-the-box, empowering and engaging seniors in programs that are personalized to their interests.

Tracey enjoys gardening, traveling, camping, hiking to waterfalls, catering and playing games.  She is always open to new ideas and new challenges.

Chris Bray, RN

Chris is an RN, specializing in long term care.  Prior to becoming an RN, she was a Certified Nursing Assistant then went to nursing school and graduated in 1982.  She worked as a charge nurse in a skilled facility for several years, then she worked as a Director of Nursing in an area skilled CCRC for 9 years.  For the past 8 years, she has worked as the Health Services’ Director in two different communities, prior to accepting the position as the RN at Waterford Grand.  She is very excited to be at the Waterford Grand.

Chris has lived in Eugene, Oregon her entire life.   She is married, has one daughter and two step-sons.  She also has 3 grandchildren, who she does spoil every chance she gets.  She enjoys people, spending time with family and friends, playing games, reading, watching movies and sports, especially the sports her grandchildren participate in.

Tamisha Heacox-Jackson, Executive Chef

Influenced by her parents' respective Acadian and Creole backgrounds, Chef Tamisha has been cooking since she was a little girl. Introduced so early to the bold flavors of those cuisines and some of their unconventional and rustic methods of preparation, Tamisha was given the blueprint on how to create dishes that can be complex, yet harmonious and explode with flavor.

Chef Tamisha started her culinary career nearly 20 years ago working for a number of upscale catering companies and fine dining establishments in the U.S. and the U.K. Among them, Royal Opera House, London and Quod Restaurant, Haymarket where she became acquainted with the likes of Eddie Izzard, Boy George and renown Chef Jamie Oliver. Tamisha savored every moment of those experiences soaking up the aesthetics of haute cuisine and learning how true Michelin star service is delivered.

Tamisha's frequent travels within the U.K., France, Italy, Germany were explorations in food and culture that helped shape her culinary perspective. She was attracted to the rustic country style cuisines of Europe which mirrored her Acadian-Creole roots. Her approach to cooking combines farmhouse freshness with the sophistication of high cuisine.

Trained in classical French cuisine, Tamisha is an honors graduate of Le Cordon Bleu. She has worked as a chef for a number of celebrated catering companies and restaurants including Zuni Cafe of San Francisco; where Tamisha received high praise from Alice Waters on her execution of one of the restaurant's most iconic dishes.

Chef Tamisha is excited about her recent move to Oregon from Hollywood, California and welcomes the opportunity to further her culinary career with the beautiful backdrop of the Northwest and all it has to offer.


Seth Vaughan, Building Services Director

Seth has always been referred to as an old soul. Since he was young he’s always had a knack for taking things apart and seeing how they work. He can fix just about anything that’s broken and he enjoys the sense of accomplishment he gets from being hands on. He started his maintenance career in 2006 working in the hospitality industry. Seth has also worked in customer service management for over eight years. He’s a problem solver and loves helping people find solutions. In his spare time Seth likes to work around the house and garden with his wife and three dogs.